1. Subscription Cancellation
You may cancel your Oncera subscription at any time without fees or penalties.
How to cancel: Navigate to the Billing tab in your Oncera dashboard (https://oncera.live/dashboard/billing) and click 'Cancel Subscription', or send an email from your registered account to [email protected].
Effective Date: Cancellation takes effect at the end of the current pre-paid monthly billing cycle. You will retain full access to your plan's features, dashboard, and bot until that paid period expires.
2. Subscription Refund Policy
Because Oncera provides upfront transparent quotas and a live public demonstration server before purchase, subscription payments for completed or ongoing billing cycles are generally non-refundable once processed.
Try Before You Buy
You can test the bot live in our official Discord community at https://discord.gg/xUD27HX39 before purchasing a subscription to ensure it meets your community's needs.
3. Exceptions for 100% Guaranteed Refunds
Notwithstanding the general non-refund policy, Oncera will issue a prompt 100% refund in the following verified circumstances:
- Duplicate Charges: If our payment processor accidentally processes duplicate charges for the same server in the same billing period.
- Persistent Service Failure: If an active paid server is unable to access the bot service due to a persistent server-side bug or outage lasting more than 5 consecutive days within a billing period, verified by our system logs.
- Post-Cancellation Charge: If your payment method was billed after you successfully cancelled your subscription prior to the renewal timestamp.
4. Booster Credit Packs
Credit booster packs (extra monthly answers or DMs) are valid for 30 days from purchase. Once activated on a server, booster pack purchases are non-refundable and do not roll over.
5. How to Request a Refund
To request a refund under the technical or billing error exceptions:
- Email [email protected] with the subject line: 'Refund Request - [Your Server Name]'.
- Include your account email, Razorpay transaction reference ID, payment date, and a description of the issue.
- Our support team investigates and responds to all refund requests within 3 business days. Approved refunds are credited back to the original payment method within 5 to 7 banking days.
If you have any questions regarding these refund policy, privacy matters, or need to contact our Grievance Officer, please email us directly or join our community server.