[email protected]
Best for account, billing and server-specific support.
Send an emailContact
Contact Oncera
Use email for account, billing and setup questions, or join the official Discord community for product help and announcements. We do not publish a fixed response-time guarantee.
Email support
Write to [email protected] for account, billing, subscription and setup issues. Include the Discord server ID if your question is about a specific server.
Do not send passwords, bot tokens, payment card details or other secrets by email.
Discord community
The official Oncera Discord server is the place for product questions, setup help and announcements. You can also test the assistant there before subscribing.
Join the Oncera Discord
Ask a question, see the assistant in action and meet other community owners.
Open DiscordWhat to include
- The Discord server ID and server name.
- The plan or subscription you are asking about.
- A short description of what you expected and what happened instead.
- The dashboard page or Discord channel involved, if relevant.
- Screenshots with personal information removed, when they help explain the issue.
Before you contact us
Many setup questions are answered by the guides. Check how the knowledge channel works, how channel roles behave and what each plan includes before opening a support request.
How it works
Follow the setup steps from account to go-live.
Read the guideKnowledge base bot
Learn where answers come from and how to update them.
Read the guidePricing
Check current plan limits before asking about an upgrade.
See pricingResources
Practical guides for Discord support and FAQs.
Browse resourcesContact questions
Ready to configure your server?
Create an account and start with one support channel.
Sign up with Discord or email. One subscription covers one Discord server.